Delivery
Where is my package?
Once your order has shipped, you will receive an email containing the carrier tracking number. If you get our help, please contact us via service@emkedirect.co.uk.
What is the standard delivery time?
Delivery time can vary depending on what you have ordered and where you live. We aim to dispatch all orders as quickly as possible, but sometimes due to either stock levels or other unforeseen reasons, this can be delayed. On average, standard deliveries are delivered within approximately 5-7 working days from when an order is placed.
I made a mistake with the shipping information at checkout. How do I change that?
Please contact us via service@emkedirect.co.uk. Our service staff will help you update the order information.
Payments
What payment options are available?
Our payment options include all major credit cards, as well as Paypal, Shop Pay, Apple Pay and Google Pay.
Do your prices include VAT?
Yes, all our prices include VAT.
